| Service | Introduction (Let Only) 90% of first month's rent | Letting and Rent Collection 15% | Fully Managed 18%Most comprehensive |
|---|---|---|---|
| MARKETING & TENANT FINDING | |||
| Rental valuation and pricing advice | |||
| Professional property photography | |||
| Property particulars and online marketing | |||
| Enquiry handling and accompanied viewings | |||
| Applicant assessment and landlord approval | |||
| Independent tenant referencing | |||
| Right to Rent checks | |||
| TENANCY SETUP & COMPLIANCE | |||
| Tenancy agreement preparation | |||
| Holding deposit administration | |||
| Deposit registration and prescribed information | * | * | * |
| Coordination of move-in arrangements and keys | |||
| Initial rent collection | |||
| Compliance document checks and reminders | |||
| RENT COLLECTION & ADMINISTRATION | |||
| Ongoing rent collection | |||
| Monitoring rent payments | |||
| Arrears reminders and routine follow-up | |||
| Monthly landlord rent statements | |||
| Rent review | |||
| PROPERTY MANAGEMENT | |||
| Day-to-day tenant communication | Rent-related | ||
| Reporting and coordinating repairs | |||
| Handling tenant disputes and complaints | |||
| Contractor appointment coordination | |||
| Routine property inspections | |||
| Emergency maintenance coordination | |||
| Out-of-hours emergencies | |||
| Check-out coordination | |||
| Deposit deduction discussions and administration | Basic administration | ||
| Ongoing tenancy administration | Rent-related |
*The deposit registration and prescribed-information fee is separately chargeable per tenancy under all three packages, see below.
Additional Fees
Please note: The fees listed apply unless alternative charges have been individually negotiated and agreed in writing within our Terms of Business.
Tenancy setup and administration
| Service | Proposed HOP fee |
|---|---|
| Deposit registration and prescribed information | £45 per tenancy |
| Change of sharer or tenant | £125 per request |
| Withdrawal after an offer has been accepted | Commission otherwise earned, subject to work completed |
| Additional tenancy documentation | £20 per document |
| Duplicate statement or document request | £5 per request |
| Annual landlord income and expenditure statement | £50 |
| Key cutting and replacement administration | £20 plus actual replacement cost |
Referencing and compliance services
| Service | Proposed HOP fee |
|---|---|
| Right to Rent checks | Included in tenant-finding packages |
| Landlord identity / AML verification | Included |
| Gas safety certificate arrangement | Supplier cost |
| Electrical Installation Condition Report (EICR) arrangement | Supplier cost |
| Energy Performance Certificate (EPC) arrangement | Supplier cost |
| Legionella risk assessment arrangement | Supplier cost |
| Smoke and carbon monoxide alarm supply or installation | Supplier cost |
| HMO licence application assistance | From £300 |
| Selective or additional licence application assistance | From £250 |
| Compliance administration outside the package | £50 per instruction |
| Remedial works coordination | Included in Fully Managed for routine work; major projects quoted separately |
Inspections, maintenance and vacant properties
| Service | Our fee |
|---|---|
| Routine inspections | Included in Fully Managed; frequency stated in agreement |
| Inspection with written report | £45 per visit |
| HOP agent attending a contractor visit | £25 per half-hour |
| Vacant property inspection | £45 per visit |
| Vacant property management | £40 per month |
| Cleaning coordination | £25 administration plus cleaner's cost |
| Purchasing items for the property | £20 administration plus item cost |
| Minor maintenance coordination outside the package | £45 per instruction |
| Major refurbishment project coordination | 5% of works cost, minimum £150 |
| Emergency attendance by HOP staff | From £75, subject to availability and prior agreement |
Rent, tenancy changes and deposit matters
| Service | Proposed HOP fee |
|---|---|
| Rent review administration | Price varies - contact us. |
| Tenancy extension or renewal administration, where applicable | £75 |
| Deposit deduction negotiation | Included in Fully Managed |
| Deposit dispute evidence preparation and submission | £65 per claim |
| Additional arrears administration beyond package scope | £25 per additional formal administration stage |
| Possession notice administration | £150, subject to legal review and suitability |
| Section 8 notice administration | £150, subject to legal review and suitability |
| Court or tribunal document preparation | £100 per hour |
| Court or tribunal attendance | £300 / £150 per hour |
| Solicitor involvement or formal legal representation | External solicitor's fee |
| Landlord legal or rent protection insurance | Insurer's quoted premium |
Specialist and optional services
| Service | Proposed HOP fee |
|---|---|
| Land Registry document retrieval | £15 plus any external fee |
| Sale of property to a tenant introduced by HOP | Separately agreed sales commission in a written agreement |
| Property sale instruction for an existing landlord | HOP's standard sales terms |
| Third-party specialist reports | Supplier cost |
| Council licence fees | Actual council charge |
| Repairs, cleaning and replacement items | Actual approved cost |
Sole-agency discount: 1 percentage point off the applicable commission rate for the agreed period.
Multi-property discount: 1 percentage point off the applicable commission rate for landlords instructing HOP on two or more properties.
The applicable rate, duration and eligibility must be confirmed in writing. Discounts do not automatically stack.
