Last updated: 26 October 2026
1. Who we are
House of Properties Intl Ltd (“HOP”, “we”, “us” or “our”) respects your privacy and is responsible for personal information it processes for its own business purposes.
Company number: 13256967 Address: Eagle Court, 9 Vine Street, Uxbridge, England, UB8 1QE Email: admin@house-of-properties.co.uk Telephone: 07572 834821 Website: https://www.house-of-properties.co.uk
This notice explains how we collect, use, share and protect personal information when you visit our website, contact us or use our property services.
2. What information we collect
Depending on your relationship with us, we may collect:
- Contact and identity details, including your name, address, email, telephone number, date of birth and identification documents where required.
- Property and tenancy information, including property details, preferences, viewing requests, applications, tenancy records, access arrangements and inspection reports.
- Financial and referencing information, including income, employment details, references, affordability information, payment records and relevant credit-reference information.
- Compliance information, including identity verification, anti-money-laundering and Right to Rent records where applicable.
- Communications and account information, including website registration details, enquiries, correspondence, complaints and records of decisions.
- Website and technical information, including browser and device data, IP addresses and website usage information where collected.
- Marketing preferences, where relevant to communications you receive from us.
We collect only information that is relevant to the purpose for which it is needed.
3. How we use your information
We use personal information to respond to enquiries, arrange viewings and valuations, assess rental applications, conduct relevant checks, carry out landlord instructions, administer tenancies, collect rent where instructed, manage deposits, coordinate property maintenance and meet legal obligations.
We may also use information to manage website accounts, maintain records, protect our systems, prevent fraud, handle complaints, resolve disputes and improve our services.
Where permitted by law, we may use relevant contact details and preferences to send property updates or information about our services.
Anti-money laundering (AML) and identity checks
HOP is registered with HM Revenue & Customs (HMRC) for anti-money-laundering supervision. Where required by law, we may collect and verify identity documents, ownership records and information about the source of funds to meet our legal obligations and help prevent fraud and financial crime. We may share relevant information with verification providers, regulators, law enforcement agencies or other authorised bodies where lawful or required. Relevant records are retained in accordance with applicable legal requirements. If necessary checks cannot be completed, we may be unable to proceed with the relevant transaction or service.
4. Our lawful bases
We rely on one or more of the following lawful bases, depending on the purpose:
- Contract: to take steps at your request before entering into an agreement or to perform an agreement.
- Legal obligation: to comply with applicable legal and regulatory requirements.
- Legitimate interests: to operate our business, coordinate property services, maintain records, protect our systems, prevent fraud and handle complaints or legal claims, where these interests do not override your rights.
- Consent: where required, including for non-essential website analytics cookies and marketing activities for which consent is legally necessary.
Where we rely on legitimate interests, you can contact us for further information. You have the right to object to processing based on legitimate interests.
5. Where information comes from
We collect information directly from you, including through our website and communications. Where necessary, we may also receive information from landlords, tenants, applicants, guarantors, employers, referees, referencing providers, other property professionals and publicly available records.
We may receive information from third parties involved in identity checks, property transactions, tenancy administration, compliance or maintenance.
6. Who we share information with
We may share relevant information, where necessary and lawful, with landlords and their representatives, tenants and applicants involved in a property matter, referencing and verification providers, deposit protection schemes, contractors, professional advisers and relevant authorities.
We may also share information with our website, property CRM, hosting, authentication and analytics providers, and property compliance or maintenance partners, including Solace Management where involved in a service.
Some organisations process information on our behalf; others may have their own data protection responsibilities. We do not sell personal information.
7. International transfers and security
Some service providers may process or store information outside the United Kingdom. Where data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure. No online system can be guaranteed completely secure.
8. How long we keep information
How long we keep your information
We retain personal information only for as long as necessary for the purpose for which it was collected, taking into account our legal and regulatory obligations, financial record-keeping requirements and the need to resolve disputes or legal claims.
Retention periods vary depending on the type of information and our relationship with you. We regularly review the information we hold and securely delete or anonymise it when it is no longer required.
9. Marketing
We will only send direct marketing in accordance with applicable law. You can opt out at any time using an unsubscribe facility where provided or by contacting us. This will not prevent essential communications relating to an enquiry, application, agreement or legal obligation.
10. Your rights
Under data protection law, you may have the right to request access to your personal information, correct inaccurate information, request erasure, restrict processing, object to certain processing and receive certain information in a portable format. Where we rely on consent, you can withdraw it at any time.
These rights are subject to applicable legal conditions and exemptions. To make a request, contact admin@house-of-properties.co.uk. We may need to verify your identity before responding and will respond within the applicable legal time limit.
11. Complaints and contact
If you have concerns about how we handle your personal information, please contact us first:
House of Properties Intl Ltd Email: admin@house-of-properties.co.uk Telephone: 07547 834821 Address: Eagle Court, 9 Vine Street, Uxbridge, England, UB8 1QE
You also have the right to complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.
12. Changes to this notice
We may update this notice to reflect changes in our services, systems or legal obligations. The latest version will be published on our website.